Managing intergenerational diversity
in the workforce


We’ll familiarise you with the codes and values associated with the different generations who make up your workforce, focusing on the profiles of Baby Boomers, Generation X and Generation Y. 

This course will enable you to develop your intergenerational communication skills and build a team spirit among your workforce that respects each generation’s work style and cultivates their differences.

Duration: 2 days - 14 hours

Dates: from 6 to 8 April 2020

Number of participants: 10 to 14

Requirements: Staff supervision or management

Price: €1,080 including VAT / €900 excluding VAT

Expected outcomes

  • Getting to know your team and setting up an intergenerational collaborative system
  • Adopting the right attitude to handle intergenerational conflict

Target students

This learning module is intended for managers and team leaders working in the hospitality industry.
Programme provided in French only.


  • Profiles of 3 generations: seniors, X and Y down to the Millenials.
  • Codes and values associated with each generation.
  • The right communication for each generation.
  • Incentive, stimulation and acknowledgement.
  • Developing team spirit through mindfulness of individual differences.
  • The “Mix’Age” approach or adjusting to work situations with staff from different generations and cultures.